Welcome to the new site. Please make yourself at home.
As you can no doubt tell from our calendar, we’re popular. Such popularity means that every second becomes increasingly precious, and anything we can do to get you help faster is effort well spent.
So in the latest revision of this website, you’ll find several new tools to get service faster and in a few new flavors.
First, you may now schedule your own appointments. No back and forth emails or voicemail tag. You can see our calendar and choose whatever slot is open. You’ll receive immediate email confirmation and an email reminder 24 hours before the appointment.
Second, you can submit email support requests to us directly from the site. This will be especially welcome for those of you using browser-based email (like gmail.com and yahoo.com).
Third, we are making a push to develop and launch Workshops. Many of you have expressed interest in attending small-group workshops on a regular schedule, and we want that to begin this year. Please take our survey to vote on topics you find interesting. You should also sign up for our Workshop email list for notifications as the program develops.
Along with these new site developments are some updated Keylab policies. While not quite as exciting, they are important, so please read them.
Lastly, I want to state our deep interest in hiring more staff. So if you happen to know any qualified, friendly, tech-minded people looking for work, please send them our way.
Happy New Year to you all. We look forward, as always, to helping you demystify your digital lives.